FAQ’s

Is it very strenuous?

No – climbing at the wall can be tailored to individuals therefore, if you think you lack strength don’t worry the instructors will guide you to the appropriate climbs.

Is there a minimum age?

No, however there are restrictions for children under 5 years old and all children and novices must be supervised if they are not taking part in an instructed or supervised session – see our Conditions of Use.

Is there a minimum height?

Children have to be able to wear certain climbing safety equipment such as helmets and harnesses, so some restrictions apply to ‘roped’ climbing session but not ‘unroped’ climbing such as bouldering.

What should I wear?

Ideally light weight sportswear and warmer out a layer such as fleece.  Ideal footwear are trainers which can be tied up tightly so that there is no chance of them coming loose or falling off during climbing.  Rock shoes are available to hire from reception at a cost of £3 if required (£2 if under our instruction).

Are there changing rooms and showers available?

Yes we have male and female changing rooms, toilets and showers.  We have disabled toilet facilities and baby changing. You must bring along your own towels as these are NOT available for hire.

Do you have locker facilities?

We have coin-return lockers available in the changing rooms and in Reception.  Just bring a pound and remember to collect it when you open your locker.  We have open pigeon hole style lockers in the climbing areas, however, these are not secure and you are fully responsible for your belongings.

Is my session transferable or refundable if I cannot make the session?

You will be asked to make a deposit or payment in full for an instructed session (depending on when the session is). This is a non-refundable/non-transferable. We do endeavour to accommodate changes if enough notice is given but this can not be guaranteed. See our Booking Terms and Conditions

What happens if I am not happy with the session or the service provided?

If you are on an instructed session speak to your instructor if appropriate. If your instructor is unable to deal with this a Duty Manager will be on site to assist. All members of staff are clearly identifiable by uniform. Finally, a senior member of staff (Centre Manager or Managing Director) can be contacted. Non-instructed visitors should speak to the Reception staff initially, then follow the same process as above.  You can also leave feedback on our feedback cards in the Lobby Area or via Contact Us on this website.

Is it possible for anyone to take part?

Yes. If you have specific requirements please contact the Centre directly.

Do I always have to book in advance?

Although it is advisable to book for specific courses or sessions it may be possible to just turn up. Please note we cannot guarantee an instructor will always be available. Non-instructed experienced climbers do not need to book. Please note that Kendal CrazyClimb and Skyline Indoor Aerial Adventure are only available at weekends and during school holidays.  Both of these sessions are available to book on line via our website.

Can I book on line?

Many of our regular sessions for customers with no prior climbing experience are available to book online, including CrazyClimb, Skyline Indoor Aerial Adventure, Taster Sessions and some of our Regular Kids Clubs. Other sessions will be come available in the near future.

How much does it cost?

This will depend whether you need instruction and what kind of session you’d like – see our prices section

Is the equipment included?

This depends on what kind of session you are attending. For instructed sessions all essential safety equipment is included in the cost.

Is food available?

Yes, the Creamery Cafe is open every day but stops serving around an hour before the Centre closes.  There are a range of refreshments serving fresh coffee, delicious homemade cakes, sandwiches, Kabuto noodle and rice pots and ice creams.

Is there parking nearby?

Yes. Parking is available right in front of our building with a large overflow car park at the end of the business park.

Is there a charge for parking?

No – FREE parking for everyone, but please don’t block access doors for other businesses.

Will I be able to stay climbing after my session?

Not normally, unless you are a competent adult climber and can fulfill the usual Conditions of Use. This maybe achieved within the session but cannot be guaranteed. Please bear in mind that the usual contact time required in Beginners sessions is 4.5 hours over three sessions to achieve basic top-roping ‘competence’, and may be longer in some cases.  Hire equipment will be charged at the normal rates.

How long does it take?

Depends on the session you book into. We have sessions from 1 hour (1 hour 15 mins on site) to as long as you like! Non-instructed climbers who are self-supervised have unlimited time.

How many people will be in my group?

We keep ratios low so that you get lots of climbing. The maximum number per instructor is 9 for most Climbing Wall sessions and 12 for the CrazyClimb floor but this will drop for certain groups eg Geckos One and Via Ferrata run on a maximum 1:6 ratio.

Do you have any regular club sessions?

Yes both Junior and Adult. For Junior sessions see Regular Kids Sessions. For adults see Adult Climbing Sessions.

What is NICAS and is it available at the Centre?

Yes, NICAS is available at the Lakeland Climbing Centre. It’s the National Indoor Climbing Award Scheme, which provides young climbers with the ability to structure and log their climbing progression. Visit our NICAS page for more information on the scheme and how we use it at our Centre.

How long before I can climb without supervision?

We run Beginners Drop In Sessions which each last 90 minutes and we recommend that you attend at least 3 sessions. This will take an adult non-climber to a point where they can top rope climb and belay.   However, it maybe possible to do this in less time if you already have some climbing experience.  If you wish to start lead climbing we have a course called Learn to Lead which runs over two consecutive weeks, each session is 90 minutes.  Age 14 plus can also start bouldering (climbing without ropes) after just a 45 min induction.  See links under Instruction Overview for all our sessions

Can I buy the climbing equipment I need to use?

Yes we sell a full range of climbing equipment in the Kendal Wall Shop. On our instructed sessions the equipment is included so there is no need to buy any.  We have a wide range of rock shoes in store at the Centre, with staff on hand to help you get the best fit and buy the correct rock shoes for your needs.

When are instructed sessions available?

Private sessions can be booked at times and dates to suit. All other sessions are at scheduled times. See Instruction Overview for details.

Are instructors qualified?

All our instructors have a wealth of climbing experience both personal and in the supervision and teaching of others. In addition we provide in-house training in line with MLTE guidelines and on going development and training for all staff. Our staff qualifications range from Mountain Instructor Award to in-house site-specific assessment. All our Full-time Duty Managers hold SPA as minimum.

The Centre and its instructors - are they insured?

Yes. We carry a £5 million Public Liability Insurance policy. However individuals are not covered by personal accident insurance whilst using our facility and you may wish to consider taking your own cover.

Are there first aiders on site?

Yes at all times.

When is the bird ban at Chapel Head?

Usually 1st March – 30th June. Please check notices at The Wall for further details or RAD on the bmc.co.uk.

Can we remove top ropes in order to lead?

Yes, but ensure you talk to staff before doing so.  Do not put your lead rope into the same lower-off as an in-situ top rope as you may damage the rope.

Height of the Main Wall?

The Main Wall is 25m (over 80ft) high.

Can we drink water from the taps?

Yes. There is a bottle filling sink in Reception to encourage you to bring a refillable water bottle.

Who sets the routes?

Lakeland Climbing Centre staff, headed up by Adam Hocking who is responsible for the regular changes in both routes and bouldering circuits, supported by ‘Guest Setters’ chosen from the great and the good across the UK.  Previous guest setters include Leah Crane, Liam Halsey, Dave Barrans, Emma Twyford

Has anyone ever climbed to the top of the main wall?

Yes, every day! Our easiest climb on that huge wall has been climbed by a complete novice (but that is unusual!)

Do you have any bouldering walls?

Yes, we currently have 3 bouldering areas. A massive development in 2011 has created an enormous new bouldering area on our top floor, the Marmot Loft, and a separate area ‘the Climbing Den’ on floor one.  The Climbing Den is specifically aimed at those new to bouldering and younger climbers, and is great for warming up too.

Do we need any specialist footwear?

No. You can climb in clean well-fitting trainers if you wish. Alternatively you can hire rock shoes from the Centre for £3.00 per pair (£2.00 per pair for instructed persons). On the CrazyClimb floor we provide plimsoles for free as we must insist that non-marking shoes are used in this area (no rock shoes on this floor please!)