Booking Terms & Conditions.
Participation in Climbing Activities and on-site safety
The Lakeland Climbing Centre will endeavour to provide a service to you with reasonable care and skill. Your safety and enjoyment are our prime concern. We want to ensure that you have as much fun as possible in a safe environment.
By signing up for a session, course or club with The Lakeland Climbing Centre you are acknowledging the BMC’s participation statement below:
”The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”
All participants in climbing activities are also required to complete a registration form prior to their session where they, or the adult responsible for their involvement, will be required to declare any medical conditions which may affect their or others safety during the session and also to agree to abide by the Conditions of Use and Rules of the Centre. A refusal to complete the form will be deemed a cancellation by the client. In the absence of negligence or fraudulent misrepresentation neither The Lakeland Climbing Centre Ltd. nor its employees or agents shall be responsible for the death, personal injury or illness of any guest, nor shall they be liable for any loss, theft or damage to valuables or any personal property whilst on The Lakeland Climbing Centre premises. Non-climbing visitors to the Centre must register at Reception and abide by the rules applied to visitors. Parents /guardians please note: Parent (or responsible adult) of children 8 or under must remain on site while their child participates in the activity. Parent (or responsible adult) of children 8-12 are advised to remain on site with their child [COVID-19 change – only if required for assistance or safeguarding will a parent be allowed to stay on site with a child over the age of 8 yrs, unless the parent is also participating in the climbing activity]
The Lakeland Climbing Centre staff and instructors reserve the right to remove participants from any session if it is deemed that their behaviour places at risk the safety or enjoyment of that individual or others. Reasons for exclusion from sessions will include, but are not limited to: Refusal to comply with safety rules and advice, being under the influence of drink or drugs, late arrival for sessions resulting in participant missing the safety briefing, inappropriate dress, failure to comply with the age restrictions on the relevant session. No refunds or compensation will be payable by Lakeland Climbing Centre Ltd in the event that any participant is not permitted to, or decides not to, undertake or complete the booked activity for the reasons set out in this paragraph.
Please be aware that despite all our COVID-secure measures we cannot guarantee our site is Covid free. Please ensure you are up to date with the current COVID symptoms guidance and government measures to help make your visit as COVID-secure as possible including; social distancing requirements, hygiene guidelines and any local lockdown or self-isolation measures relevant to you and your household. If for any reason connected to Covid circumstances you need to cancel your booking, we will refund you or make sure you have a future booking. Please be aware that your data may be supplied to NHS Track and Trace if requested.
Payment for bookings
All bookings are made with The Lakeland Climbing Centre Ltd, Registered Company No: 3006915
Registered Office: The Lakeland Climbing Centre Ltd, Unit 27, Lake District Business Park, Kendal, Cumbria. LA9 6NH.
All fees are inclusive of VAT at 20%.
Fees are payable by cheque to the Lakeland Climbing Centre Ltd., or by cash, credit or debit card.
Open Sessions / Birthday Parties / Kendal CrazyClimb / Skyline Indoor Aerial Adventure
Full payment must be made at the time of booking.
A deposit, equal to the instructor fees, must be paid at the time of booking to secure the slot. The balance of all entry fees will then be payable in full on the day of the session.
Conference Room Hire Bookings
A 50% deposit is required to secure the booking.
The final balance payment in required 7 days prior to the event date.
If a booking is made within 7 days of the event date, then full payment is required.
3. CANCELLATION BY THE CLIENT
In the event of a client cancellation:
The course/session is refundable or transferable up until 4 weeks before the date of the session.
Within 4 weeks of the course/session date the fee is non-refundable but is transferable to an alternative date/time depending on availability and at the discretion of the Lakeland Climbing Centre.
Within 7 days of the course/session date the booking is non-transferable and non-refundable.
4. CANCELLATION BY THE LAKELAND CLIMBING CENTRE LTD
The Lakeland Climbing Centre Ltd. will make every attempt to ensure that your sessions/events will run smoothly as scheduled and will endeavour to rearrange your booking should it prove impossible to provide a service as a result of a situation beyond its reasonable control. However, The Lakeland Climbing Centre Ltd will not accept liability for any additional losses you incur as a result of a situation beyond our reasonable control.
In the event of the Lakeland Climbing Centre Ltd. cancelling a booking the client shall be entitled to one of the following:
a. A full refund of all money paid.
b. A transfer to an alternative course/session/event.
c. A transfer to an alternative date.