FAQ’s

Is it very strenuous?

Not really. Climbing often isn’t as strenuous as it might look. A few simple techniques and selecting easier angled climbs, can mean that it’s much more about balance and a little flexibility than needing lots of upper body strength. Come and have a go. You might be surprised!

Is there a minimum age?

The minimum age we instruct is 5 years.

If you are a competent adult climber and can demonstrate your skills and knowledge to reception staff, you will be able  supervise up to 2 children in the centre. There is no minimum age for supervising you own children as long as you are a registered with us as a competent climber.

Is there a minimum height?

On instructed sessions, children must be big enough to fit into the climbing safety equipment such as helmets and harnesses.

 

What should I wear?

Ideally light weight sportswear and warmer out a layer such as fleece. Trousers or leggings (not dresses or skirts.)

Long hair should be tied back, necklaces, long earrings, rings, watches etc should be removed to avoid risk of getting caught and/ or causing injury. Phones, wallets and other valuables need to be removed from pockets and stored in a locker.

Ideal footwear are trainers which can be tied up tightly so that there is no chance of them coming loose or falling off during climbing. Rock shoes are available to hire from reception if you prefer.

Are there changing rooms and showers available?

Yes we have male and female changing rooms, toilets and showers.  We have disabled toilet facilities and baby changing. (You will need to bring your own towels as we do not hire them out). Lockers are available for you to store your valuables and change of clothes.

Do you have locker facilities?

We have coin-return lockers available in the changing rooms and in Reception.  Just bring a pound coin and remember to collect it when you open your locker.

We also have open cubbyholes in the climbing areas. Please remember you are fully responsible for your belongings while on the premises.

Is my session transferable or refundable if I cannot make the session?

You will be asked to make a deposit or payment in full for an instructed session.

This is a non-refundable/non-transferable if you cancel or change your session within a certain time frame. Whilst we do endeavour to accommodate changes, if enough notice is given, this can not be guaranteed. See our Booking Terms and Conditions for details.

What happens if I am not happy with the session or the service provided?

We want you to enjoy your time with us. Please let us know as soon as possible to enable us to make any changes possible to accommodate you.

In the first instance, please speak to your instructor, if appropriate. If your instructor is unable to help, please ask to speak to the Duty Manager who should be able to help.

Finally, a senior member of staff (Centre Manager or Managing Director) can be contacted.

Non-instructed visitors should speak to the Reception staff initially, then follow the same process as above. Please remember that a quiet word at the time can often resolve the problem simply and quickly. If you are unhappy about something, let us know.

As valued customers your feedback is much appreciated to help us improve our facilities and performance!

Is it possible for anyone to take part?

Yes, climbing is a very inclusive sport! Almost everyone can participate to a greater or lesser extent.

If you have any specific needs or requirements, please let us know beforehand by calling or emailing the Centre. You should also discuss with your instructor prior to the start of the session.

Do I always have to book in advance?

We always recommend that you book in advance to avoid disappointment. During quieter times, we can sometimes accommodate impromptu visitors, but when it’s busy we may not have an instructor available.

Please note that CrazyClimb and Skyline Indoor Via-Ferrata are only available at weekends and school holidays.  Both of these sessions are available to book on line via our website.

Experienced climbers do not need to book. To smooth your entry on the day, make sure you have completed a Registration Form online, prior to your visit.

Can I book on line?

Yes! There are lots of sessions available to book online. Just follow the prompts and menus on our website. If you are struggling to book, or would like some advice, just give us a call.

The following are all available to book online; CrazyClimb, Skyline Indoor Via-Ferrata, Taster Sessions, Beginners Courses, Saturday Kids Clubs. To book a private or group session, just give us a call.

How much does it cost?

This depends if you need instruction or not:

If you are experienced climbers not requiring an instructor, see price list here.

If you are fairly new to climbing, or under 18, please refer to this price list here.

Is the equipment included?

For instructed sessions all essential safety equipment is included in the cost.

If you are an experienced climber, you can hire harnesses, helmets, belay devices as well as shoes and chalk bags.

Is food available?

Yes, the Creamery Cafe is open every day but stops serving around an hour before the Centre closes.  There are a range of refreshments serving fresh Rins coffee, delicious Wilf’s cakes, energy bars, freshly made sandwiches, Kabuto noodle and rice pots and ice creams as well as teas and cold drinks.

Is there parking nearby?

Yes. Parking is available close to our building with a large overflow car park at the end of the business park.

Is there a charge for parking?

No – Parking is FREE for, but please respect the other businesses on the Business Park. They may well require access to their premises round the clock, including evenings and weekends.

Will I be able to stay climbing after my session?

Not normally, unless you are a competent adult climber and can fulfil the usual Conditions of Use. This maybe achieved within the session but cannot be guaranteed. Please bear in mind that the usual contact time required in Beginners sessions is 4.5 hours over three sessions to achieve basic top-roping ‘competence’, and may be longer in some cases.

If you think you want to stay after your instructed session, please speak to the reception staff beforehand so they can best advise you and discuss with your instructor, as to whether this might be possible.

Hire equipment will be charged at the normal rates.

How long does it take?

This depends on the session you have booked into. The duration of climbing sessions can be found here

Experienced climbers pay for day entry and can stay until closing time.

How many people will be in my group?

We try to keep our ratios low so that you get to do lots of climbing!

Taster Sessions, Beginners Courses and Skyline Indoor Via-Ferrata are 1:6

CrazyClimb can be up to 1:12, Rock-Up 1:9

Group sesions and private sessions can vary according to requirements. Please ask for details.

Do you have any regular club sessions?

Yes for both Juniors and Adults.

For Junior sessions see Regular Kids Sessions.

For Adults sessions see Adult Climbing Sessions.

What is NICAS and is it available at the Centre?

Yes, NICAS is available at the Lakeland Climbing Centre. It’s the National Indoor Climbing Award Scheme, which provides young climbers with the ability to structure and log their climbing progression. Visit our NICAS page for more information on the scheme and how we use it at our Centre.

How long before I can climb without supervision?

We run Beginners Sessions which last 90 minutes and we recommend that you attend 3-4 sessions. This will take an adult non-climber to a point where they can top rope climb and belay.   However, it maybe possible to do this in less time if you already have some climbing experience.  If you wish to start lead climbing we have a course called Learn to Lead which runs over two consecutive weeks, each session is 90 minutes.

If you want to Boulder unsupervised as an adult, then you will need to watch the Bouldering Induction Video, register with us and you can start bouldering, unsupervised straight away.

Can I buy the climbing equipment I need to use?

Yes we sell a full range of climbing equipment in the Kendal Wall Shop. On our instructed sessions the equipment is included so there is no need to buy any.  We have a wide range of rock shoes in store at the Centre, with staff on hand to help you get the best fit and buy the correct rock shoes for your needs.

When are instructed sessions available?

Private sessions can be booked at times and dates to suit. All other sessions are at scheduled times. See Instruction Overview for details.

Are instructors qualified?

All our instructors have a wealth of climbing experience both personal and in the supervision and teaching of others. In addition we provide in-house training in line with MLTE guidelines and on going development and training for all staff. Our staff qualifications range from Mountain Instructor Award to in-house site-specific assessment. All our Full-time Duty Managers hold SPA as minimum.

The Centre and its instructors - are they insured?

Yes. We carry a £5 million Public Liability Insurance policy. However individuals are not covered by personal accident insurance whilst using our facility and you may wish to consider taking your own cover.

Are there first aiders on site?

Yes at all times. Please report any accidents or injuries to your instructor, if on a session or to reception.

When is the bird ban at Chapel Head?

Usually 1st March – 30th June. Please check notices at The Wall for further details or RAD on the bmc.co.uk.

Can we remove top ropes in order to lead?

Yes, but ensure you talk to staff before doing so.  Do not put your lead rope into the same lower-off as an in-situ top rope as you may cause serious friction burn damage to one or both ropes when you lower.

Height of the Main Wall?

The Main Wall is 25m (over 80ft) high.

Can we drink water from the taps?

Yes. There is a bottle filling sink in Reception to encourage you to bring a refillable water bottle.

Who sets the routes?

Lakeland Climbing Centre staff, headed up by Ben Roe who is responsible for the regular changes in both routes and bouldering circuits, supported by ‘Guest Setters’ chosen from the great and the good across the UK. Current setters include Anna Taylor, Joey Watts, Emma Twyford

Has anyone ever climbed to the top of the main wall?

Yes, every day! Our easiest climb on that huge wall has been climbed by a complete novice (but that is unusual!)

Do you have any bouldering walls?

Yes, we currently have 3 bouldering areas. A massive development in 2011 has created an enormous new bouldering area on our top floor, the Marmot Loft, and a separate area ‘the Climbing Den’ on floor one.  The Climbing Den is specifically aimed at those new to bouldering and younger climbers, and is great for warming up too.

Do we need any specialist footwear?

No. You can climb in clean well-fitting trainers if you wish. Alternatively you can hire rock shoes from the Centre. On the CrazyClimb floor we provide plimsoles for free as we must insist that non-marking shoes are used in this area (no rock shoes on this floor please!)