Kendal Wall Shop Terms and Conditions

Terms and Conditions

Kendal Wall Shop is part of the Lakeland Climbing Centre based in Kendal on the edge of the Lake District.  We are a friendly bunch and will try to make your shopping experience as easy as possible. Part of that shopping experience is the trading terms and conditions of Kendal Wall Shop, a necessary evil that allows you the customer to feel satisfied that we are a bonafide retailer, who will aim to sell you good quality product at a reasonable price.

Returns

Please note that we are unable to accept returns of any Personal Protective Equipment including climbing equipment and helmets unless faulty. This would be dealt with under warranty and returns.

Faulty Goods & Refunds

In the event of goods being delivered in a faulty condition please return them to us for replacement or a full refund. If goods develop faults within a reasonable period please return them to us with a covering letter giving as much detail of the fault(s) as possible. We or the manufacture will have to see the goods to determine the fault and the correct course of action, this process may take up to 2 weeks. Used goods may be repaired or replaced at the discretion of the manufacturer. Any refunds made will be by the same method as the original payment. If requested we will refund the cost of returning faulty or incorrectly delivered goods providing we are contacted and notified prior to the goods being returned at a cost reasonable to the worth of the item.

Disclaimers

All types of climbing, bouldering, and mountaineering have a degree of risk. Should you be unsure of these risks please get expert advice.

Any description within our online shop cannot be considered as advice for your particular needs and requirements.

The manufacturers go to considerable lengths to provide instructions on use and care, please read these carefully.

All the climbing equipment complies to the relevant standards for which it has been designed, no responsibility can be taken for misuse.

Changes in Terms and Conditions

We reserve the right to amend these terms and conditions without notice either to meet the requirements of the law or at our discretion.